To ensure your Pet Care Specialist has access to your house to care for your pets, we recommend you maintain a lock box with two sets of door keys on the outside of your home. The box may be attached to your door, or railing, or another location easily accessible by your Pet Care Specialist. It must have a combination lock. Lock boxes are available from Pet Assist for a $35 deposit (refundable up to one year).
If you prefer not to use a lock box, you may provide us with two sets of keys; one for the Pet Care Specialist and one to keep on file at the office in case of emergency.
Please provide two sets of keys. A backup set is necessary in case a key should break or your Pet Care Specialist accidentally locks themselves and your dogs out of your house. Should this occur and you have not provided Pet Assist with backup keys, we will call a locksmith. There will be a minimum $125 fee for this service. In addition, you will be charged for the time the Pet Assist Pet Care Specialist has to remain with your pets. This fee is subject to increase on holidays and weekends. Please test all keys; making sure they work.
Please have keys ready at the Get Acquainted Visit. There will be a $20 fee if another trip to pick-up keys becomes necessary. Pet Assist can have duplicate keys made for $12 per key.