This privacy notice discloses the privacy practices for

This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3.  The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

Account Information
Includes personal information we collect when you create an account, create or edit your profile, or select your pet care services. Account information includes your name, email address, postal address, phone number, date of birth, pet information, availability, and any other account-related information you choose to provide.

The information is used to:

  • create and register your account on Pet Assist;
  • provide, maintain and improve our services;
  • enable communications between you and our employees who provide the services;
  • send you technical notices, updates, security alerts and support and administrative messages;
  • present you with information about your pet while they are under our care;
  • communicate with you about products, services, offers, promotions, rewards, and events offered by Pet Assist.

Content and Files
Includes the profile photos, pet photos, documents, and other files you record or upload through the Services and files we record and upload while providing the services.

The information is used to:

  • create and register your account on Pet Assist;
  • provide, maintain and improve our services;
  • enable communications between you and our employees who provide the services;
  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of Pet Assist and others.

Third-Party Usage

We use Time to Pet software to manage our client account information as a customer service management system. They provide their privacy policy here.

Payment Information

To buy from us, you must provide financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your service requests. If we have trouble processing an order, we’ll use the information you provided to contact you. We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Webpage. When you enter your credit card information on our website the number you entered is kept secret from us. We only see the last 4 digits of the credit card number you entered.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 781-806-5722 or via email: [email protected]